Privacy Policy of Lionclass Painting

1. Introduction
Welcome to the official website of Lionclass Painting. Protecting your privacy is of utmost importance to us, and we are committed to ensuring the safe collection, use, and handling of your personal information. This Privacy Policy is designed to provide you with clear and concise information regarding our practices around the collection, use, and sharing of your personal data. By using our website, you agree to the practices described in this policy.

This policy is in compliance with British Columbia’s Personal Information Protection Act (PIPA), as well as other applicable Canadian privacy laws.

2. Information We Collect

We collect personal information and usage data when you interact with our website or use our services.

a. Personal Information:
Personal information is any data that can identify an individual directly or indirectly. We collect the following types of personal information when voluntarily provided by you:

• Name: To personalize your communication with us and service delivery.
  
  

• Email Address: For communication purposes, including marketing emails, service updates, and promotions.
  
  

• Phone Number: To reach you for customer support or to respond to inquiries.
  
  

• Mailing Address: For any service-related delivery or shipping requirements.
  
  

• Payment Information: If applicable, for transaction processing, though third-party processors handle payments securely.
  
  

b. Usage Data:
We automatically collect certain information when you visit or interact with our website. This data helps us analyze website traffic, improve user experience, and troubleshoot issues. This includes:

• IP Address: Used to track your visit and manage site performance.
  
  

• Browser Type & Version: Helps us ensure compatibility across different devices and browsers.
  
  

• Pages Visited & Time Spent: To understand user behavior and improve website navigation.
  
  

• Cookies & Tracking Technologies: Used to enhance your experience by remembering preferences and analyzing usage.
  
  

3. How We Use Your Information

Your personal information is primarily used for the following purposes:

• To deliver the services you request, such as quotes, scheduling, and communication.
  
  

• To respond to inquiries and provide customer support.
  
  

• To improve our website's performance and functionality.
  
  

• To send promotional materials or updates if you have opted into marketing communications.
  
  

• To process transactions and manage payments (via trusted third-party processors).
  
  

• To monitor and ensure the security of our website and services.
  
  

4. Consent and Use of Information

By accessing and using our website, you consent to the collection and use of your personal information as described in this Privacy Policy. You acknowledge that any information you provide is done voluntarily and that we are not responsible for any loss of data or privacy risks inherent in the use of the internet.

5. Security of Your Information

We take your privacy seriously and employ commercially reasonable security measures to protect your personal data. This includes encryption, secure servers, and access controls. However, please note that no method of data transmission over the internet is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.

6. Third-Party Services

We may engage third-party services to assist in website operations, customer service, and payment processing. These third parties will have access to your personal information only to the extent necessary to perform their tasks on our behalf and are obligated not to disclose or use it for any other purposes.

For example:

• Payment Processors: All transactions processed through our website are handled by secure third-party payment processors who adhere to industry-standard security practices.
  
  

• Analytics Providers: To help us understand website traffic, we use services such as Google Analytics.
  
  

• Marketing: We may use third-party email services to send you promotional content, with your consent.
  
  

7. Limitations of Liability

By using this website, you agree that Lionclass Painting is not responsible for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or any related services, including:

• Loss of data or privacy.
  
  

• Unauthorized access to your personal information.
  
  

• Any issues arising from third-party services, such as payment processing or analytics.
  
  

While we take all necessary precautions to safeguard your personal data, you acknowledge that using our website involves inherent risks. You agree that these risks are accepted upon using the site, and we will not be held liable for any breaches, data loss, or misuse caused by actions outside our control.

8. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Once the information is no longer required, we securely delete or anonymize it.

9. Access and Control Over Your Data

You have the right to:

• Request access to the personal information we hold about you.
  
  

• Correct or update any inaccuracies in your personal information.
  
  

• Request the deletion of your personal information (subject to legal and contractual obligations).
  
  

To exercise these rights, please contact us using the details provided below. We may require proof of identity to fulfill any data access requests.

10. Privacy Complaints and Disputes

If you have concerns regarding our privacy practices or believe that we have not complied with this Privacy Policy, please contact us directly. We will attempt to resolve any issues. If you are dissatisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia at info@oipc.bc.ca.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. When we update the policy, we will post the revised version on this page with an updated effective date. It is your responsibility to periodically review this Privacy Policy for any updates. Your continued use of the website after changes to this Privacy Policy signifies your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

• Email: [info@lionclasspainting.com]
  
  

• Phone: [236-878-4020]